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About the sector

The community managed mental health sector is a key provider of mental health services and supports to people in the community.

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Annual Reports

Find detailed information on the work we do to support the community managed mental health sector.

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Latest news

Catch up on all the latest news and stories from the community-based mental health sector.

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Sector events

Discover a range of ways to connect and learn through our events, forums and talks.

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Mental Health Rights Manual

An online guide to help explain your legal and human rights in the mental health and human services systems in New South Wales.

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Psychological Safety in the Workplace

Feeling safe and empowered to speak up in the workplace is even more important for mental health settings.

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Mental Health Peer Navigation

New accredited training for peer workers to support consumers with navigating the mental health system for their recovery journey.

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Customised training

Contact us to design a professional development solution for your workforce and organisation.

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Our members

Our members are community managed mental health organisations, large and small, local and NSW-wide service providers.

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Become a member

Join a strong network of community-based mental health organisations delivering better outcomes for people in New South Wales.

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Resources & Tools

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Community Services Policy Suite

Mental Health Coordinating Council offers a suite of ready-to-adapt policies and procedures for community organisations to support stronger governance, strengthen quality practice, and meet accreditation requirements.

Developed with a leading consultant in policy, governance and safeguarding, these policy templates are drawn from Mental Health Coordinating Council’s own organisational policies and procedures that can be adapted for community organisations to meet governance and compliance responsibilities, and create safe, consistent practices.

Each policy provides a strong foundation for your organisation, while leaving space for you to adapt to suit your local context, workforce, and community.

Policy SUITES

Browse the policy packs below to see what each includes and which might suit your organisation’s needs. You can also build a custom bundle from individual policies.

All policy packs receive a 10% discount.

Human Resources add

  • Talent Attraction Policy
  • Onboarding and Induction Policy
  • Work Arrangements Policy
  • Remuneration policy
  • Probationary Period Policy
  • Internal Supervision Policy
  • Reasonable Adjustment Policy
  • Salary Packaging Policy
  • Superannuation Policy
  • Performance Appraisal Policy
  • Performance Management Policy
  • Disciplinary Policy
  • Leave Policy
  • Employee Wellbeing Protocols
  • Respectful Workplace Policy
  • Conflict of Interest Policy
  • Alcohol and other Drugs Protocols
  • Diversity Protocols
  • Termination of Employment Policy

Governance add

  • Code of Conduct
  • Board Charter
  • Policy framework
  • Privacy Policy
  • Records Management Policy
  • External Complaints Policy
  • Grievance and Dispute Resolution Policy
  • Advisory Committee Protocols
  • Participation on Tender Panels Protocols
  • Risk Management Policy
  • Whistleblower Policy
  • Modern Slavery Policy

Information and Communications Technology add

  • Acceptable Use of IT Policy
  • Media Policy
  • Communications Protocols
  • Website Content Policy
  • Responsible Use of AI Policy
  • Responsible Use of AI Protocols
  • AI Systems Register (includes AI protocol and tracker)

Work, Health and Safety add

  • Work, Health and Safety Handbook
  • Business Continuity Plan
  • Critical Incident Policy

Finance add

  • Managing Fraud and Corruption Policy
  • Delegations of Authority Policy
  • Procurement Policy
  • Asset Management Policy
  • Credit Card Policy
  • Investment Policy
  • Travel Policy
  • Participation Remuneration Policy for LLE Protocols
  • Fundraising Policy
  • Refund Protocols

WHAT YOU WILL RECEIVE

Each policy purchase includes:

  • Editable Word files for easy customisation with your organisation’s details
  • Customisation Guide with practical tips to adapt and roll out each policy
  • Attribution notice to protect your use and recognise MHCC’s intellectual property

HOW IT WORKS

 

  1. Browse and select the policy pack to suit your organisation’s needs.
  2. Purchase and download your policy pack once payment has been received.
  3. Adapt and implement the templates for your organisation using the editable Microsoft Word files and implementation guide.

 

Browse Policy Packs

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