The Student Support Officer sits within Mental Health Coordinating Council (MHCC’s) Learning & Development (LD) team. The position is responsible for maintaining administrative processes within the Registered Training Organisation (RTO) arm of MHCC and providing student support. The position requires a self-motivated person with a high level of attention to detail, a strong desire to be part of a dynamic and innovative team and a commitment to implement and uphold MHCC’s ethos. This person must be able to operate and cooperate effectively with others, take initiative and adjust to changes.

About You

• Excellent time management, attention to detail and organisational skills with an ability to meet deadlines
• Manages varied and conflicting demands to meet agreed standards and timelines
• High level of communication, customer service, and interpersonal skills with demonstrated ability to establish positive relationships with students, trainers, colleagues and supervisors
• Well-developed computer and digital skills especially in all aspects of Microsoft Office Suite and an ability to perform accurate and efficient data entry and reports
• Commitment to excellence and accuracy at all times, demonstrating initiative to problem solving
• 2 years’ experience working within a Learning and Development or RTO environment preferred

Selection Criteria

• Previous experience working in a similar role in the Vocational Education and Training sector or Learning and Development environment is desirable
• Demonstrated ability to build relationships with internal and external stakeholders, and provide student support
• Managing participant and trainer communications pre-course, throughout enrolment/attendance and post-course
• Demonstrated ability to coordinate and plan, manage project tasks, and meet deadlines
• Strong attention to detail and accurate and efficient administration skills
• Experience using and managing Student and Learning Management Systems

About our Benefits

• Enjoy up to $15,900 per year in tax-free salary packaging for general living expenses.
• Additional meal and entertainment benefits of up to $2,650 per year, allowing you to pay for dining and entertainment using pre-tax dollars.
• Hybrid and flexible working arrangements
• One paid wellbeing day per quarter
• A culture that promotes diversity and practices equity
• Work alongside professional and dedicated team members

To Apply

Applications must include a resume and cover letter expressing your interest and suitability for the role. Applications that do not address criteria will not be considered.

Salary range is $76,000-$80,000 plus superannuation. Remuneration is commensurate with experience.

MHCC may contact suitable candidates prior to the application close date. Successful candidates will be required to undergo pre-employment Criminal History Checks as a condition of employment.

Applications close Sunday 27 September 2026

Applications that do not address selection criteria will not be considered.

We promote diversity and practice equity. Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, LGBTIQA+ people and people with disabilities are strongly encouraged to apply.

Any enquiries regarding the position should be addressed to the Director of Workforce Development, Michelle Hoomans: office@mhcc.org.au

Apply Position Description

Mental Health Coordinating Council is looking for a highly motivated individual to join our Learning and Development team. The trainer role delivers Mental Health and Mental Health Peer Work training to a wide range of participants with a focus on non accredited professional development courses. This is a full-time role. We offer a variety of professional development training across mental health specific topics and nationally accredited Certificate qualifications in Mental Health. A full list of training offered by us can be found here.

The Mental Health and Peer Work Trainer is responsible for the planning, preparation, and delivery of non-accredited courses and professional development training, as well as assisting in the development and review of training materials and strategies.

Selection Criteria

Essential

• Certificate IV in Mental Health and/or Certificate IV in Mental Health Peer Work (or willingness to obtain)
• Experience training in an adult learning and vocational environment utilising an engaging and “think on your feet” training delivery style and applying adult learning principles
• Current or recent industry work experience in the community mental health sector
• Demonstrated commitment to maintaining professional development and industry currency
• Evidence of compliance with Registered Training Organisation (RTO) standards (accredited training only)
• Administration experience – attention to detail and high level of accuracy
• High level skills in Microsoft Office software applications
• Based in Sydney with willingness to travel within NSW and interstate as required

Desirable

• Lived experience of mental health distress/recovery/service access and direct experience in the provision of peer work will be highly regarded
• Sound knowledge of the VET Quality Framework and how it is applied to training delivery and assessment (accredited training only)
• Current NSW drivers’ license and own vehicle
• Delivery of virtual training
• Demonstrated experience in development and review of training materials for both face to face and virtual training delivery methods

About our Benefits

• Not-for-profit salary packaging options add up to $15,900 to your salary tax-free, meaning more take-home pay
• Flexible working arrangements
• Paid wellbeing day per quarter
• A culture that promotes diversity and practices equity
• Work alongside professional and dedicated team members
• Free onsite parking

To Apply

Applications must include a cover letter and resume expressing your interest and suitability for the role. Salary is $76,000-$79,000 plus superannuation. Remuneration is commensurate with experience.

We may contact suitable candidates prior to the application close date. Successful candidates will be required to undergo pre-employment Criminal History Checks as a condition of employment.

Applications that do not address selection criteria will not be considered.

We promote diversity and practice equity. Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, LGBTIQA+ people and people with disabilities are strongly encouraged to apply.

Any inquiries regarding the position should be addressed to LD Manager Michelle Hoomans: office@mhcc.org.au

Apply Position Description

Mental Health Coordinating Council is looking for a highly motivated individual to deliver training and assessment services to a wide range of participants. This role is a part-time position of 30 hours per week. We offer a variety of professional development training across mental health specific topics and nationally accredited Certificate qualifications in Mental Health. A full list of training offered by us can be found here.

The Mental Health Peer Work Trainer and Assessor is responsible for:

• Planning, preparation and delivery of accredited courses and professional development training
• Assessment marking and validation processes for accredited courses
• Assisting in development and review of training and assessment materials and strategies

Selection Criteria

Essential

• Certificate IV in Training and Assessment (TAE40116 or equivalent)
• Certificate IV in Mental Health or Certificate IV in Mental Health Peer Work (or willingness to obtain)
• Experience training in a vocational environment utilising an engaging and “think on your feet” training delivery style and applying adult learning principles
• Current industry work experience in the community mental health sector
• Demonstrated commitment to maintaining professional and industry currency
• Evidence of compliance with Registered Training Organisation (RTO) standards
• Administration experience – attention to detail and high level of accuracy
• High level skills in Microsoft Office software applications
• Based in Sydney with willingness to travel within NSW and interstate as required

Desirable

• Not-for-profit experience or knowledge
• RTO experience
• Sound knowledge of the VET Quality Framework and how it is applied to training delivery and assessment
• Lived experience of mental health distress/recovery/service access and direct experience in the provision of peer work will be highly regarded
• Current NSW drivers’ license and own vehicle
• Delivery of virtual training
• Demonstrated experience in development and review of training materials for both face to face and virtual training delivery methods

About our Benefits

• Not-for-profit salary packaging options add up to $15,900 to your salary tax-free, meaning more take-home pay.
• Flexible working arrangements
• Paid wellbeing day per quarter
• A culture that promotes diversity and practices equity
• Work alongside professional and dedicated team members
• Free onsite parking

To Apply

Applications must include a cover letter and resume expressing your interest and suitability for the role. Salary is pro-rata equivalent to a full-time annual salary of $80,000-$85,000 plus superannuation. Remuneration is commensurate with experience.

We may contact suitable candidates prior to the application close date. Successful candidates will be required to undergo pre-employment Criminal History Check as a condition of employment.

Applications that do not address selection criteria will not be considered

We promote diversity and practice equity. Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, LGBTIQA+ people and people with disabilities are strongly encouraged to apply.

Any inquiries regarding the position should be addressed to LD Manager Michelle Hoomans: office@mhcc.org.au

Apply Position Description