How do I enrol?
Does Mental Health Coordinating Council offer support to students who need help to complete their studies?
Yes, we offer a range of support options for students who need help to complete their studies. For more information on the support available go to the Learner Support section of the Learner Handbook. If you would like to discuss these options further, please contact Student Support via email email@example.com or phone 02 9555 8388 ext 106
What is an Unique Student Identifier and do I need one?
A Unique Student Identifier (USI) is required for all students undertaking nationally-recognised training, including qualifications, accredited courses, skill sets and units of competency, unless exempt. This includes international students studying in Australia. If you don’t have a USI, you will not receive your qualification or statement of attainment.
Your USI gives you online access to a record of the training you have done, dating back to 1 January 2015. You will also be able to produce a comprehensive transcript of your training. This can be used when applying for a job, seeking a credit transfer or demonstrating pre-requisites when undertaking further training. Creating a Unique Student Identifier (USI) is quick, easy and free.
I have a question about a course. Who do I talk to?
Our helpful and friendly Student Support team can answer your questions. Email firstname.lastname@example.org or phone us on 02 9555 8388 ext 106
How is the privacy of my information protected?
Some training requires assessments to be completed as part of the course or certificate qualification.
Who do I contact with assessment questions?
Please contact Student Support via email at email@example.com or phone 02 9555 8388 ext 106
When are my assessments due?
Assessments are generally due six weeks after attending training. Due dates may vary for subjects completed online or by assessment only.
Do I need to reference resources I use in assignments?
Yes. We require students to use the Harvard Referencing System when citing sources. You can download a summary guide here.
What do I need to remember when submitting assessments?
How do I submit my assessment?
Assessments must be submitted to Mental Health Coordinating Council by email, uploaded to your Student Portal or mailed to PO Box 668, Rozelle, NSW, 2039. Remember to keep a copy for your records as a back up.
How do I apply for an extension?
Requests for extensions need to be submitted in writing to Student Support via email at firstname.lastname@example.org before the due date. Trainers are not able to grant extensions.
How long will it take for my assessment to be marked?
Provided your complete assessment is submitted by the due date, we will work to have your marked assessment back to you within 6 weeks.
What happens when I get behind in my assessments or I feel I need some support?
Studying in challenging and we understand that. If you get behind or need support, please contact Student Support by email at email@example.com or call us on 02 9555 8388 x106
What happens when I miss a class?
Where possible, let Student Support know by email at firstname.lastname@example.org before the class if you are unable to attend. You will be sent the Resource and Assessment books for the missed session. The same assessment due date will apply unless agreed prior.
When will I receive my Online Student Portal login details?
You will be emailed your login details approximately two weeks after your first training day.
Are electronic copies of assessments available?
Yes, they can be downloaded from the Student Portal following training.
How much will it cost?
There are several factors that will determine fees, including funding and your own personal circumstances. Many of our courses are fully funded and no fee for students. Refer to the scholarships and funded training section of our website for more information on support to study.
Explore our range of certified training opportunities tailored for the mental health sector.
You may be eligible for a funded scholarship place in one of our certificated training courses.
Find out more about Mental Health Coordinating Council and the work we do for the sector.