Who We Are arrow

About the sector

The community managed mental health sector is a key provider of mental health services and supports to people in the community.

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Annual Reports

Find detailed information on the work we do to support the community managed mental health sector.

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News & Events arrow

Latest news

Catch up on all the latest news and stories from the community-based mental health sector.

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Sector events

Discover a range of ways to connect and learn through our events, forums and talks.

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Our Work arrow

Mental Health Rights Manual

An online guide to help explain your legal and human rights in the mental health and human services systems in New South Wales.

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Recovery Oriented Language Guide

Words are important. The language we use and the stories we tell have great significance to all involved.

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Registered training

Build on your lived experience or on-the-job experience and receive a nationally recognised qualification.

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Customised training

Contact us to design a professional development solution for your workforce and organisation.

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Membership arrow

Our members

Our members are community managed mental health organisations, large and small, local and NSW-wide service providers.

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Become a member

Join a strong network of community-based mental health organisations delivering better outcomes for people in New South Wales.

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Frequently Asked Questions

How do I enrol?

  • Go to the course page to check details, it includes information on entry requirements if needed.
  • If you are enrolling in a nationally-recognised Certificate IV qualification, please read the Learner Handbook before enrolling.
  • There are several ways to enrol, including online, via an enrolment form found on the course page and by contacting our training team. If you have any questions please email training@mhcc.org.au

 

Does Mental Health Coordinating Council offer support to students who need help to complete their studies?

Yes, we offer a range of support options for students who need help to complete their studies. For more information on the support available go to the Learner Support section of the Learner Handbook. If you would like to discuss these options further, please contact Student Support via email training@mhcc.org.au or phone 02 9555 8388 ext 106

 

What is an Unique Student Identifier and do I need one?

A Unique Student Identifier (USI) is required for all students undertaking nationally-recognised training, including qualifications, accredited courses, skill sets and units of competency, unless exempt. This includes international students studying in Australia. If you don’t have a USI, you will not receive your qualification or statement of attainment.

Your USI gives you online access to a record of the training you have done, dating back to 1 January 2015. You will also be able to produce a comprehensive transcript of your training. This can be used when applying for a job, seeking a credit transfer or demonstrating pre-requisites when undertaking further training. Creating a Unique Student Identifier (USI) is quick, easy and free.

  • Create a USI here
  • Not sure if you have a USI or to find your USI, go here
  • You can give permission to your Training Organisation to view your USI Transcript here

 

I have a question about a course. Who do I talk to?

Our helpful and friendly Student Support team can answer your questions. Email training@mhcc.org.au or phone us on 02 9555 8388 ext 106

 

How is the privacy of my information protected?

We takes your privacy seriously and comply with privacy obligations and requirements. See our Privacy Policy

 

Assessment FAQ

Some training requires assessments to be completed as part of the course or certificate qualification.

 

Who do I contact with assessment questions?

Please contact Student Support via email at training@mhcc.org.au or phone 02 9555 8388 ext 106

 

When are my assessments due?

Assessments are generally due six weeks after attending training. Due dates may vary for subjects completed online or by assessment only.

 

Do I need to reference resources I use in assignments?

Yes. We require students to use the Harvard Referencing System when citing sources. You can download a summary guide here.

 

What do I need to remember when submitting assessments?

  • Your name should be at the top of each page of your assessment and supplementary evidence.
  • You must hand sign and date the Assessment Record or tick the relevant box confirming your assessment is being submitted electronically. Typed signatures will not be accepted.
  • Please remember to de-identify personal details when using real situations in an assessment. Guidelines on de-identification in assessments are provided in your Participant Handbook.
  • You need to reference any information that is not your own work.
  • Incomplete assessments will not be forwarded to an assessor for marking until all documentation is provided. Don’t forget to submit your signed Supervisor Report with each assessment, preferably in the same document.

 

How do I submit my assessment?

Assessments must be submitted to Mental Health Coordinating Council by email, uploaded to your Student Portal or mailed to PO Box 668, Rozelle, NSW, 2039. Remember to keep a copy for your records as a back up.

 

How do I apply for an extension?

Requests for extensions need to be submitted in writing to Student Support via email at training@mhcc.org.au before the due date. Trainers are not able to grant extensions.

 

How long will it take for my assessment to be marked?

Provided your complete assessment is submitted by the due date, we will work to have your marked assessment back to you within 6 weeks.

 

What happens when I get behind in my assessments or I feel I need some support?

Studying in challenging and we understand that. If you get behind or need support, please contact Student Support by email at training@mhcc.org.au or call us on 02 9555 8388 x106

 

What happens when I miss a class?

Where possible, let Student Support know by email at training@mhcc.org.au before the class if you are unable to attend. You will be sent the Resource and Assessment books for the missed session. The same assessment due date will apply unless agreed prior.

 

When will I receive my Online Student Portal login details?

You will be emailed your login details approximately two weeks after your first training day.

 

Are electronic copies of assessments available?

Yes, they can be downloaded from the Student Portal following training.

 

How much will it cost?

There are several factors that will determine fees, including funding and your own personal circumstances. Many of our courses are fully funded and no fee for students. Refer to the scholarships and funded training section of our website for more information on support to study.

You may be interested in…

Nationally recognised training

Explore our range of certified training opportunities tailored for the mental health sector.

Learn more

Scholarship opportunities

You may be eligible for a funded scholarship place in one of our certificated training courses.

Learn more

Our work

Find out more about Mental Health Coordinating Council and the work we do for the sector.

Learn more

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