Who We Are arrow

About the sector

The community managed mental health sector is a key provider of mental health services and supports to people in the community.

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Annual Reports

Find detailed information on the work we do to support the community managed mental health sector.

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News & Events arrow

Latest news

Catch up on all the latest news and stories from the community-based mental health sector.

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Sector events

Discover a range of ways to connect and learn through our events, forums and talks.

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Our Work arrow

Mental Health Rights Manual

An online guide to help explain your legal and human rights in the mental health and human services systems in New South Wales.

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Recovery Oriented Language Guide

Words are important. The language we use and the stories we tell have great significance to all involved.

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Registered training

Build on your lived experience or on-the-job experience and receive a nationally recognised qualification.

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Customised training

Contact us to design a professional development solution for your workforce and organisation.

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Membership arrow

Our members

Our members are community managed mental health organisations, large and small, local and NSW-wide service providers.

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Become a member

Join a strong network of community-based mental health organisations delivering better outcomes for people in New South Wales.

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Privacy Policy


In the course of our work, we may collect information from organisations and individuals for a variety of reasons. Information may be collected for membership, event attendance, training purposes, information dissemination or project and research purposes.

Everyone has a right to confidentiality of personal and professional information. We respect people’s privacy and confidentiality and are committed to accountability and transparency and will strive for the highest possible standards in complying with the Privacy Act 1988 (Cth).

Professional and ethical practice requires that there is no unnecessary distribution of private and confidential information. We will not on-sell or disclose any information collected to another person, organisation or agency unless, permission has been granted or where required or authorised by or under Australian law, or a court or tribunal order.

Personal information we collect

We only collect information about people for the purposes of conducting MHCC business. Except where information is being collected for the purposes of projects and research (where additional information may be collected with consent from the individual) MHCC will collect personal information such as outlined below:

  • Name (First and Last)
  • Contact details (address, phone numbers, email address)
  • Organisation of employment
  • Job Title

Where information is provided by an individual for payment of a service such as credit card details this information will not be stored once the payment has been processed.

Additional information may be collected about participants enrolling in training. For our Training Participants please refer to the Training Participants Privacy policy.

How we collect your personal information

Information may be collected through event registration, training enrolment forms, during the process of registering for communications such as our newsletters, and during membership application and renewal processes. Information provided during the membership process may include individual information as well as organisational information. Any individual information provided on behalf of an organisation will be used solely for the purpose of disseminating member relevant information to the member organisation.

Why we collect, keep, use and disclose your personal information

The information collected will be used for the following purposes, to provide:

  • information about upcoming events, including training
  • information we consider relevant to our members
  • information we consider relevant to the broader mental health sector.

We will only use personal information collected from an individual for the purpose of direct marketing where MHCC believes the individual may have an interest in the material. All direct marketing will provide a simple way of requesting to not receive any future direct marketing campaigns. Information will only be provided to third parties who perform tasks directly on our behalf.

Who can access personal information

Access to information stored within our Customer Relationship Management system will only be provided to the individual the information relates to unless the information relates to an organisation in which case access to information will only be provided to the nominated contacts within the CRM.

Requests for access to information are to be made in writing to us and will be responded to within a reasonable timeframe and where possible within the format requested. In the event we are unable to provide access to information, we will provide the reason access has not been provided.

Updating personal information

We will work to ensure information remains accurate, current and complete.


MHCC actively seeks to ensure that all personal information collected is protected from misuse, unauthorised access, modification or disclosure. MHCC will make all reasonable efforts to ensure that information is stored securely, both in electronic and physical forms, and that only those persons who require access are authorised. Where personal information is no longer required (or requested by the individual) we will destroy, delete or de-identify the information as long as it is legal to do so.

What to do if you think your privacy has been breached

The Privacy Act stipulates reporting and management requirements for ‘eligible data breaches’. If you think your privacy has been breached please contact us.

Changes to our privacy policy

We may make changes to this policy from time to time without notice. Any changes will be updated on our website.


Website content

This website is presented by Mental Health Coordinating Council for the purpose of disseminating general information.

MHCC monitors the quality of the information available on this website and updates the information regularly.

However, MHCC does not guarantee that the information available through this website is accurate, up to date, or complete, and accepts no liability whatsoever arising from, or connected to, the use of or reliance on any material contained on this website or any linked site.

We recommend that users exercise their own skill and care with respect to their use of this website and that users carefully evaluate the accuracy, currency, completeness and relevance of the material on this website for their purposes.

This website is not a substitute for independent professional advice and users should obtain any appropriate professional advice relevant to their circumstances.

MHCC maintains ownership of the resources, tools and publications found on the website. Use of these are encouraged, however MHCC branding may not be removed or changed.

Links to external websites

This website contains links to websites that are external to MHCC. We take reasonable care in linking websites but has no direct control over the content of the linked sites or the changes that may occur to the content on those sites. It is the responsibility of the user to make their own decisions about the accuracy, currency, reliability and correctness of information contained in linked external websites.

Links to external websites do not constitute an endorsement or a recommendation of any material on those sites or of any third party products or services offered by, from or through those sites. Users of links provided by this website are responsible for being aware of which organisation is hosting the website they visit.

Website security

MHCC applies a range of security controls to protect our website from unauthorised access. However, users should be aware that the World Wide Web is an unsecure public network that gives rise to a potential risk that a user’s transactions are being viewed, intercepted or modified by third parties or that files which the user downloads may contain computer viruses, disabling codes, worms or other devices or defects.

We accept no liability for any interference with or damage to a user’s computer system, software or data occurring in connection with or relating to this website or its use. Users are encouraged to take appropriate and adequate precautions to ensure that whatever is selected from this site is free of viruses or other contamination that may interfere with or damage the user’s computer system, software or data.

Contact us

If you have any questions or wish to raise a privacy concern, please contact us at:

PO Box 668
Rozelle NSW 2039

02 9060 9627


This page was last updated on 17/12/2021

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