In the course of our work, we may collect information from organisations and individuals for a variety of reasons. Information may be collected for membership, event attendance, training purposes, information dissemination or project and research purposes.
Everyone has a right to confidentiality of personal and professional information. We respect people’s privacy and confidentiality and are committed to accountability and transparency and will strive for the highest possible standards in complying with the Privacy Act 1988 (Cth).
Professional and ethical practice requires that there is no unnecessary distribution of private and confidential information. We will not on-sell or disclose any information collected to another person, organisation or agency unless, permission has been granted or where required or authorised by or under Australian law, or a court or tribunal order.
Personal information we collect
We only collect information about people for the purposes of conducting MHCC business. Except where information is being collected for the purposes of projects and research (where additional information may be collected with consent from the individual) MHCC will collect personal information such as outlined below:
Where information is provided by an individual for payment of a service such as credit card details this information will not be stored once the payment has been processed.
How we collect your personal information
Information may be collected through event registration, training enrolment forms, during the process of registering for communications such as our newsletters, and during membership application and renewal processes. Information provided during the membership process may include individual information as well as organisational information. Any individual information provided on behalf of an organisation will be used solely for the purpose of disseminating member relevant information to the member organisation.
Why we collect, keep, use and disclose your personal information
The information collected will be used for the following purposes, to provide:
We will only use personal information collected from an individual for the purpose of direct marketing where MHCC believes the individual may have an interest in the material. All direct marketing will provide a simple way of requesting to not receive any future direct marketing campaigns. Information will only be provided to third parties who perform tasks directly on our behalf.
Who can access personal information
Access to information stored within our Customer Relationship Management system will only be provided to the individual the information relates to unless the information relates to an organisation in which case access to information will only be provided to the nominated contacts within the CRM.
Requests for access to information are to be made in writing to us and will be responded to within a reasonable timeframe and where possible within the format requested. In the event we are unable to provide access to information, we will provide the reason access has not been provided.
Updating personal information
We will work to ensure information remains accurate, current and complete.
MHCC actively seeks to ensure that all personal information collected is protected from misuse, unauthorised access, modification or disclosure. MHCC will make all reasonable efforts to ensure that information is stored securely, both in electronic and physical forms, and that only those persons who require access are authorised. Where personal information is no longer required (or requested by the individual) we will destroy, delete or de-identify the information as long as it is legal to do so.
What to do if you think your privacy has been breached
The Privacy Act stipulates reporting and management requirements for ‘eligible data breaches’. If you think your privacy has been breached please contact us.
We may make changes to this policy from time to time without notice. Any changes will be updated on our website.
This website is presented by Mental Health Coordinating Council for the purpose of disseminating general information.
MHCC monitors the quality of the information available on this website and updates the information regularly.
However, MHCC does not guarantee that the information available through this website is accurate, up to date, or complete, and accepts no liability whatsoever arising from, or connected to, the use of or reliance on any material contained on this website or any linked site.
We recommend that users exercise their own skill and care with respect to their use of this website and that users carefully evaluate the accuracy, currency, completeness and relevance of the material on this website for their purposes.
This website is not a substitute for independent professional advice and users should obtain any appropriate professional advice relevant to their circumstances.
MHCC maintains ownership of the resources, tools and publications found on the website. Use of these are encouraged, however MHCC branding may not be removed or changed.
Links to external websites
This website contains links to websites that are external to MHCC. We take reasonable care in linking websites but has no direct control over the content of the linked sites or the changes that may occur to the content on those sites. It is the responsibility of the user to make their own decisions about the accuracy, currency, reliability and correctness of information contained in linked external websites.
Links to external websites do not constitute an endorsement or a recommendation of any material on those sites or of any third party products or services offered by, from or through those sites. Users of links provided by this website are responsible for being aware of which organisation is hosting the website they visit.
MHCC applies a range of security controls to protect our website from unauthorised access. However, users should be aware that the World Wide Web is an unsecure public network that gives rise to a potential risk that a user’s transactions are being viewed, intercepted or modified by third parties or that files which the user downloads may contain computer viruses, disabling codes, worms or other devices or defects.
We accept no liability for any interference with or damage to a user’s computer system, software or data occurring in connection with or relating to this website or its use. Users are encouraged to take appropriate and adequate precautions to ensure that whatever is selected from this site is free of viruses or other contamination that may interfere with or damage the user’s computer system, software or data.
If you have any questions or wish to raise a privacy concern, please contact us at:
PO Box 668
Rozelle NSW 2039
02 9060 9627
This page was last updated on 17/12/2021