Who We Are arrow

About the sector

The community managed mental health sector is a key provider of mental health services and supports to people in the community.

Read more

Annual Reports

Find detailed information on the work we do to support the community managed mental health sector.

Read more

News & Events arrow

Latest news

Catch up on all the latest news and stories from the community-based mental health sector.

Read more

Sector events

Discover a range of ways to connect and learn through our events, forums and talks.

Read more

Our Work arrow

Mental Health Rights Manual

An online guide to help explain your legal and human rights in the mental health and human services systems in New South Wales.

Read more

Recovery Oriented Language Guide

Words are important. The language we use and the stories we tell have great significance to all involved.

See the guide

Registered training

Build on your lived experience or on-the-job experience and receive a nationally recognised qualification.

Read more

Customised training

Contact us to design a professional development solution for your workforce and organisation.

Read more

Membership arrow

Our members

Our members are community managed mental health organisations, large and small, local and NSW-wide service providers.

Read more

Become a member

Join a strong network of community-based mental health organisations delivering better outcomes for people in New South Wales.

Read more


Safeguards & Monitoring: Summary Report and Landscape Review

Mental health community-managed organisations (CMOs) play a crucial role in achieving the goals of the Fifth National Mental Health and Suicide Prevention Plan and Living Well: A Strategic Plan for Mental Health in NSW.  These plans both envision an expanded role for the community-managed mental health sector with an emphasis on strengthened safeguarding, monitoring and compliance processes. CMOs are important because they provide support for people with mental health conditions living in the community and facilitate improved access to services and programs that embody a trauma-informed recovery-oriented practice approach. Through increased access to these services, the sector supports individuals to stay well and out of hospital, while offering greater choice and control.

Major changes to the service delivery environment have increased the focus on ensuring that services are safe and high quality. These changes include the National Disability Insurance Scheme (NDIS) which has a self-contained quality and safeguarding framework; community-provided services being commissioned by both Primary Health Networks and NSW Health, or where CMOs provide a range of services under different Commonwealth or state funded programs that are integrated at the point of service delivery. Providers are increasingly collaborating and forming partnerships to deliver on the broad range of supports people need, many delivered through innovative approaches.

MHCC considered it timely to examine the function and effectiveness of safeguarding and monitoring mechanisms across community-managed mental health services. With funding from NSW Health, Mental Health Branch, MHCC set out to investigate whether there is a need for the sector to have further or changed safeguarding and monitoring in the light of transforming service delivery environment.

The project undertook analysis, informed by consultations and a Landscape Review, in order to outline the national and NSW policy context and document the safeguarding and monitoring mechanisms that apply to CMOs providing psychosocial supports in NSW.

The project sought to identify the implications of national and state reforms for mental health CMOs in NSW that are registered NDIS providers, as well as for those who are not. Furthermore, to explore and document examples of international and other states’ models of safeguarding and monitoring for CMOs providing psychosocial supports; and draw tentative conclusions to be tested through further research and consultation.

The Summary and Landscape Review and areas for future action can be read here.

For any further information about this project please contact Corinne Henderson at corinne@mhcc.org.au 


Read the review here


Skip to content