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About the sector

The community managed mental health sector is a key provider of mental health services and supports to people in the community.

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Annual Reports

Find detailed information on the work we do to support the community managed mental health sector.

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Latest news

Catch up on all the latest news and stories from the community-based mental health sector.

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Sector events

Discover a range of ways to connect and learn through our events, forums and talks.

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Mental Health Rights Manual

An online guide to help explain your legal and human rights in the mental health and human services systems in New South Wales.

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Recovery Oriented Language Guide

Words are important. The language we use and the stories we tell have great significance to all involved.

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Registered training

Build on your lived experience or on-the-job experience and receive a nationally recognised qualification.

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Customised training

Contact us to design a professional development solution for your workforce and organisation.

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Our members

Our members are community managed mental health organisations, large and small, local and NSW-wide service providers.

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Become a member

Join a strong network of community-based mental health organisations delivering better outcomes for people in New South Wales.

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Responding to Voices: Compassionate approaches and hopeful alternatives

This online workshop is an introduction to the Hearing Voices Approach, a recovery model that aims to provide tools to assist people to alleviate the distress associated with voices.

Course overview

Responding to Voices: Compassionate approaches and hopeful alternatives is an introductory course perfect for anyone new to the Hearing Voices Approach and would like to explore ideas beyond the biomedical model of human experience.

Our experienced trainers cover topics including, exploring diversity of voices, strategies for responding to distress, changing the power imbalance and collaborative work in the mental health sector.

This course is presented by two trainers. A safe and trauma-informed care learning environment is created to support participants.

What you will learn
  • Understand the hearing voices approach and the benefits of peer support
  • Consider alternative frameworks and preferred language to describe human experience
  • Explore the diversity, meaning and intentions of voices, visions and beliefs experienced by people
  • Discover voices and visions in context and make links to relational, social, cultural, spiritual, historical and political experiences
  • Learn creative, compassionate, and collaborative strategies for responding to distress, confusion, and intensity
  • Discuss ideas for changing the power imbalance and our relationship to controlling voices and disruptive experiences
  • Discuss ideas for sustainable and collaborative work in the mental health sector
Who should enrol
  • People with direct experience
  • People who provide support, including family, friends, peer workers and clinicians


“What I want to see is a healthy society. What I want to see is social justice and a world of acceptance where diversity is embraced and celebrated,”  Debra Lampshire, Professional Teaching Fellow, University of Auckland.


This course, and all of Mental Health Coordinating Council’s professional development training, can be tailor-made to your workforce and delivered at your workplace. Contact us to find out more training@mhcc.org.au

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