Who We Are arrow

About the sector

The community managed mental health sector is a key provider of mental health services and supports to people in the community.

Read more

Annual Reports

Find detailed information on the work we do to support the community managed mental health sector.

Read more

News & Events arrow

Latest news

Catch up on all the latest news and stories from the community-based mental health sector.

Read more

Sector events

Discover a range of ways to connect and learn through our events, forums and talks.

Read more

Our Work arrow

Mental Health Rights Manual

An online guide to help explain your legal and human rights in the mental health and human services systems in New South Wales.

Read more

Recovery Oriented Language Guide

Words are important. The language we use and the stories we tell have great significance to all involved.

See the guide

Registered training

Build on your lived experience or on-the-job experience and receive a nationally recognised qualification.

Read more

Customised training

Contact us to design a professional development solution for your workforce and organisation.

Read more

Membership arrow

Our members

Our members are community managed mental health organisations, large and small, local and NSW-wide service providers.

Read more

Become a member

Join a strong network of community-based mental health organisations delivering better outcomes for people in New South Wales.

Read more


RTO 91296

CHC43315 Certificate IV in Mental Health

CHC43315 Certificate IV in Mental Health provides an opportunity for participants to build on their on-the-job experience and receive a nationally recognised qualification in mental health. 

This qualification reflects the role of workers who provide self-directed recovery oriented support for people affected by mental health challenges and psychiatric disability. Work involves implementing community based programs and activities focusing on mental health, mental health conditions and psychiatric disability. Work is undertaken in a range of community contexts such as community based non-government organisations; home based outreach; centre-based programs; respite care; residential services, rehabilitation programs; clinical settings; or supporting people in employment. 

CHC43315 Certificate IV in Mental Health is an ideal entry for anyone looking to develop specialist skills to work supporting people living with a mental health condition.


The duration of the Certificate IV in Mental Health full-time course is 12 months. This includes 40 hours of virtual classroom time and supported self-paced learning and assessments. Students should allow for 15-20 hours of study per week. Time to complete this course may vary depending on individual experience and support needs.

Course delivery
  • Introduction webinar (1 hour) to meet the Trainer and learn about what to expect from the course
  • 2 x 2-hour webinars for each module of the qualification (40 hours in total, for 10 modules)
  • Additional self-paced Workplace Health and Safety (WHS) and Health Body Systems modules (no webinar associated with these)
  • Content for each module will be accessed through MHCC’s online learning system
  • Assessments for each module are submitted to MHCC’s online learning system on a predetermined assessment schedule, provided to each student at the commencement of learning
  • Students will be required to undertake a variety of assessments
  • Students will be required to complete 120 hours of workplace activities
Units of competency

This qualification consists of 15 units of competency. Please find below the 11 core units as well as the 4 elective units we will be offering in this course:

Core Units

CHCMHS002 Establish self-directed recovery relationships
CHCMHS003 Provide recovery oriented mental health services
CHCMHS004 Work collaboratively with the care network and other services
CHCLEG001 Work legally and ethically
CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCMHS007 Work effectively in trauma informed care
CHCMHS008 Promote and facilitate self-advocacy
CHCMHS011 Assess and promote social, emotional and physical wellbeing
CHCDIV001 Work with diverse people
HLTWHS001 Participate in workplace health and safety



CHCCCS003 Increase the safety of individuals at risk of suicide
CHCCCS040 Support independence and wellbeing
HLTWHS006 Manage personal stressors in the work environment
CHCPRP003 Reflect on and improve own professional practice


Learning outcomes

Through a mixture of theory, practical course work and discussions with other mental health workers, you will learn:

  • How to support people experiencing mental health challenges
  • Recovery-oriented and trauma informed approaches
  • How to empower people through the recovery model
  • Ways to promote self-advocacy
  • How to understand and respond to suicide
  • Co-existing mental health and alcohol and other drugs issues
  • Culturally safe practices when working with Aboriginal and/or Torres Strait Islander peoples
  • Ways to empower people through the recovery model
  • How to communicate effectively and work collaboratively with consumers and other services
Course outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • A nationally accredited qualification at Certificate IV level
  • 120 hours of work placement in the industry
  • The skills to contribute to the wellbeing and recovery of a diverse range of people
  • A sound understanding of the legal and ethical requirements in the mental health sector
  • Strong pathways to continued studies to enhance your career
Career pathways

Our graduates from this qualification go on to work in roles such as:

  • Mental Health Support Worker
  • Mental Health Intake Officer
  • Community Support Worker
  • Rehabilitation Worker
  • Wellbeing Consultant
  • Disability Support Worker
  • Mental Health Outreach Worker
  • Psychosocial Support Worker
  • Recovery Coach
Is this course right for you?

There are no formal entry requirements for this course from the training package; however, successful completion of the Language, Literacy and Numeracy (LLN) is required before entry to this course can be confirmed. See below for eligibility and course recommendations.


To be eligible for entry to the CHC43315 Certificate IV in Mental Health, you must:

  • be an Australian or New Zealand citizen, or a holder of a permanent residence visa, or a migrant, refugee or asylum seeker holding a temporary or bridging visa
    providing work and/or study rights
  • no longer be in school, in accordance with the relevant State’s school leaving requirements
  • not be in receipt of another Commonwealth or State/Territory bursary or scholarship
  • have the ability to secure a paid or unpaid work placement opportunity in a mental health consumer/Carer Peer Worker role in NSW with a mental health service provider prior to enrolling in the course (this can be existing employment, or a work placement sourced by the student)*
  • have a workplace supervisor or manager willing to provide evidence of the student’s competency in the units/qualification as part of work placement
  • be able to meet the attendance and study requirements to complete the course
    * please contact MHCC for more details and support in how to obtain this
Entry requirements

To be prepared for this course, we recommend that you have:

  • Empathy, patience and the desire to empower others
  • Strong organisational and time management skills
  • Written and verbal communication skills
  • Ability to work independently and in groups
Completion requirements

Depending on the requirements of the work placement organisation, you may be required to attain:

  • NSW Working With Children Check (WWCC)
  • National Police Check
  • NDIS screening
  • Evidence of up-to-date immunisations
  • Vaccination and health screenings
  • additional evidence your work placement organisation requires
Important information

This qualification contains content, concepts and scenarios that may be distressing. Please consider your personal resilience and recovery journey (including any potential triggers) when participating in this qualification and in any future employment in this field.

Further study pathways
  • CHCSS00104 Peer Leadership Skill Set
  • CHCSS00093 Alcohol and Other Drugs Skill Set
  • CHC43515 Certificate IV in Mental Health Peer Work
  • CHC53315 Diploma of Mental Health
  • CHC52021 Diploma of Community Services
  • CHC51015 Diploma of Counselling
  • CHC62015 Advanced Diploma of Community Sector Management
Learning and Support Services

MHCC employs team of Student Support Officers to support learners through the full student journey (from enquiry through to completion). This support can be accessed by phone or email.

Students can access support through the online learning system. This system gives access to:

  • Discussion boards with other students
  • Email access to trainers or assessors
  • Live chat with MHCC support staff

MHCC can provide some support and reasonable adjustments or students with identified Language, Literacy, Numeracy and Digital (LLND) and employability skills needs, however appropriate referrals are recommended for those requiring additional LLND and employability skills assistance. Information is supplied in Learner Handbook and given verbally by student support staff.

To support the range of potential physical and mental health challenges that students may encounter, MHCC provides flexibility in attendance and completion, including, but not limited to:

  • Extensions
  • Transfers to other programs (if available)
  • Deferrals
  • Refunds on withdrawals under specified terms

MHCC provides tailored support services. Whatever your needs or circumstances, we have the people, resources and facilities to support you in focusing on your studies:

  • Learning needs support
  • Disability support including reasonable adjustments
  • Language, Literacy and Numeracy (LLN) support
  • Culturally specific and safe support services
  • Careers and pathways support
  • Scholarship programs – be supported as you explore your skills
  • Learning resources to use while studying on campus and at home
  • Study and assessment workshops
  • Student associations – get connected with our learner community

Further information on how to access these can be found in the Learner Handbook. Visit our Student Hub for information on MHCC’s RTO policies and procedures.

Environment, facilities and location

Courses are delivered online and face to face in various venues across NSW.

All learners are required to have access to a computer or device along with stable internet connection to access the online learning system and attend any online classes and support sessions.

All other resources, materials, and templates needed are provided during the course of study.

All learners in this qualification will need to have access to a suitable work placement approved by MHCC in either a paid or voluntary peer work role.

Fee information add

Subsidised fees Non-subsidised fees (Member) Non-subsidised fees (non-Member)
  • First qualification
  • Second qualification
  • Traineeship
  • Concession
  • Fee exemption
  • Full qualification fee
  • Full recognition pathway
  • Partial qualification from
  • Full qualification fee
  • Full recognition pathway
  • Partial qualification from

Smart and Skilled Funding add

MHCC provides subsidised training places through the NSW Government’s Smart and Skilled program funded by the Department of Education through Training Services NSW.

Subsidised fees or fee exemptions are offered to learners in the CHC43315 Certificate IV in Mental Health and CHC43515 Certificate IV in Mental Health Peer Work.

Depending on your previous qualifications and experience you may qualify for subsidised fees or fee exemptions through the Smart and Skilled program funded by the Department of Education through Training Services NSW.

Smart and Skilled is a NSW Government program that offers subsidised training for courses on the NSW Skills List, which identifies industry areas that need more qualified workers. It is offered through the NSW Vocational Education and Training (VET) system to help people find a job and advance their careers. Access information on eligibility and conditions for Smart and Skilled training here.

Traineeships add

Traineeships are a proven pathway to well-paid jobs in a diverse range of careers. In NSW, traineeships are also fee-free. Traineeships combine work-based training with formal training from a registered training provider.

To be eligible, you must be a NSW trainee and have commenced your Smart and Skilled traineeship training after 1 January 2020.

Access information on how to become a Trainee here.

Contact us at training@mhcc.org.au to arrange for an apprenticeship network provider representative to visit your workplace to assess your eligibility and complete the relevant paperwork to sign you up as a Trainee.

Recognition process add

On enrolment, students will be asked to identify any options for recognition of prior learning or credit transfer. Students have the opportunity to enrol into a full or partial recognition program.

Recognition of Prior Learning (RPL) – full recognition

This assessment only option is most suited to workers with current industry experience of 5 or more years and with extensive specific knowledge and skill in the competencies contained in the CHC43315 Certificate IV in Mental Health. Students who
believe they already have the skills and knowledge required for the qualification can apply for an RPL process and are assessed on a case-by-case basis.

Partial recognition/blended pathway

This option is most suited to someone with current industry experience of two or more years with knowledge and skills in the competencies contained in the CHC43315 Certificate IV in Mental Health.

Credit transfer

If you have completed studies that are equivalent to some units and can provide enough evidence, you may gain credits for some units as well. The study needs to be equivalent to those units and certified copies of transcripts need to be provided as part
of your application. If your studies are not equivalent but contribute towards some units, you may be able to use these for partial recognition.

The Learner Handbook and the Student Hub provide information for potential learners on the delivery and assessment options available.

Skip to content