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About the sector

The community managed mental health sector is a key provider of mental health services and supports to people in the community.

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Annual Reports

Find detailed information on the work we do to support the community managed mental health sector.

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Latest news

Catch up on all the latest news and stories from the community-based mental health sector.

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Sector events

Discover a range of ways to connect and learn through our events, forums and talks.

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Our Work arrow

Mental Health Rights Manual

An online guide to help explain your legal and human rights in the mental health and human services systems in New South Wales.

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Recovery Oriented Language Guide

Words are important. The language we use and the stories we tell have great significance to all involved.

See the guide

Registered training

Build on your lived experience or on-the-job experience and receive a nationally recognised qualification.

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Customised training

Contact us to design a professional development solution for your workforce and organisation.

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Our members

Our members are community managed mental health organisations, large and small, local and NSW-wide service providers.

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Become a member

Join a strong network of community-based mental health organisations delivering better outcomes for people in New South Wales.

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Managing Workers with Lived Experience

This two-day course is for managers, team leaders and HR professionals who support a peer workforce and wish to build their skills to create a supportive and safe workplace.

Course details

Managing Workers with Lived Experience explores and describes management practices that promote good mental health.

Participants learn to distinguish between mental health and performance issues, and gain valuable insight into the impact that mental health conditions might have on capacity to work.

The course will help participants understand the ethical rights of workers who experience mental health conditions. This includes the right to freedom from stigma, stereotypes and assumptions, the recognition of changing needs and the right to self-determination.

Participants will become familiar with the legal requirements relating to mental health in the workplace including Work Health and Safety, Common Law, Anti-discrimination Laws, the Privacy Act, reasonable adjustment under the Disability Discrimination Act, performance issues and dismissal under the Fair Work Act. 

Course outcomes
  • Learn the benefits of looking after workers’ mental health and ways to adjust the workplace for mental health needs
  • Understand legal requirements and ethical rights relating to mental health in the workplace and of a person experiencing mental health concerns
  • Understand proactive prevention of harm to mental health, such as wellness plans
  • Distinguish between mental health conditions and performance issues, and how to respond to a performance issue that is related to mental health
  • Discover the many benefits peer work bring to an organisation and the people they support
  • Explore how to promote the use of lived experience in a way that respects peer workers and promotes their wellbeing
  • Learn about the purpose of peer work and the principles that guide peer work practice
  • Discuss ways of responding to possible challenges such as stigma in the workplace, stress associated with the peer work role and the response of other workers
  • Consider a variety of professional development opportunities for peer workers and build skills in having sensitive conversations about worker mental health
Who is this for?
  • Managers of peer workers and people with lived experience
  • Team leaders
  • HR Professionals
  • People who support peer workers
Statement of Participation

A statement of participation will be granted to participants upon satisfactory attendance of the required training sessions.

Training Options

This course can be made available for individuals and organisations in both online or face-to-face formats. For future dates and more information, please enquire with us at training@mhcc.org.au

“This course improved my ability to provide a supportive, nurturing and motivating environment for peer workers and workers with lived experience. I learnt how to address and support my staff as well as educate other managers. I very much appreciated the conversations that emerged.”

MHCC takes the health and safety of our team and students seriously. We deliver in-person training with arrangements to minimise the spread of communicable diseases (such as COVID-19 or influenza).

See Health and Safety for details

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