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About the sector

The community managed mental health sector is a key provider of mental health services and supports to people in the community.

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Annual Reports

Find detailed information on the work we do to support the community managed mental health sector.

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Latest news

Catch up on all the latest news and stories from the community-based mental health sector.

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Sector events

Discover a range of ways to connect and learn through our events, forums and talks.

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Our Work arrow

Mental Health Rights Manual

An online guide to help explain your legal and human rights in the mental health and human services systems in New South Wales.

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Recovery Oriented Language Guide

Words are important. The language we use and the stories we tell have great significance to all involved.

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Registered training

Build on your lived experience or on-the-job experience and receive a nationally recognised qualification.

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Customised training

Contact us to design a professional development solution for your workforce and organisation.

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Our members

Our members are community managed mental health organisations, large and small, local and NSW-wide service providers.

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Become a member

Join a strong network of community-based mental health organisations delivering better outcomes for people in New South Wales.

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Managing Workers with Lived Experience

This course will help participants understand the ethical rights of workers who experience mental health conditions including the right to freedom from stigma, stereotypes and assumptions, the recognition of changing needs and the right to self-determination.

Course outline

Managing Workers with Lived Experience is for managers, team leaders and HR professionals who support a peer workforce and wish to build their skills to create a supportive and safe workplace. It explores and describes management practices that promote good mental health. Participants learn to distinguish between mental health and performance issues, and gain valuable insight into the impact that mental health conditions might have on capacity to work.

Course details

Participants will become familiar with the legal requirements relating to mental health in the workplace including WHS and Common Law, anti discrimination laws, the Privacy Act, reasonable adjustment under the Disability Discrimination Act, performance issues and dismissal under the Fair Work Act.

Course outcomes
  • The benefits of looking after workers mental health
  • Legal requirements relating to mental health in the workplace
  • The ethical rights of a person who is experiencing mental health concerns
  • Proactive prevention of harm to mental health such as wellness plans
  • Distinguishing between mental health concerns and performance issues, and how to respond to a performance issue that is related to mental health
  • Adjusting the workplace for mental health needs
  • Self-care for managers
  • Discover the many benefits peer work bring to an organisation and the people they support, including the value of knowledge gained from lived experience and storytelling.
  • Explore how to promote the use of lived experience in a way that respects peer workers and promotes their wellbeing.
  • Learn about the purpose of peer work and the principles that guide peer work practice so that these can guide your recruitment and supervision.
  • Discuss ways of responding to possible challenges such as stigma in the workplace, stress associated with the peer work role and the response of other workers.
  • Consider a variety of professional development opportunities for peer workers and build skills in having sensitive conversations about worker mental health.
Who is this for?
  • Managers of peer workers and people with lived experience
  • Team leaders
  • HR Professionals
  • People who support peer workers


This course, and all of Mental Health Coordinating Council’s professional development training, can be tailor-made to your workforce and delivered at your workplace. Contact us to find out more training@mhcc.org.au

Course fee

MHCC Members Non-members
$475 $570

Completion Options

Face-to-face Workshops
This workshop requires attendance at 1 full-day face-to-face training session.

Statement of Participation
A statement of participation will be granted upon satisfactory attendance of the required training sessions.

Course content

  • Understanding the Peer work role
  • Opportunities for Peer workers and the organisation
  • Responding to challenges such as stigma and stress
  • Advising on professional development
  • Talking with a peer worker about their mental health
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