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About the sector

The community managed mental health sector is a key provider of mental health services and supports to people in the community.

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Annual Reports

Find detailed information on the work we do to support the community managed mental health sector.

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Latest news

Catch up on all the latest news and stories from the community-based mental health sector.

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Sector events

Discover a range of ways to connect and learn through our events, forums and talks.

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Our Work arrow

Mental Health Rights Manual

An online guide to help explain your legal and human rights in the mental health and human services systems in New South Wales.

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Recovery Oriented Language Guide

Words are important. The language we use and the stories we tell have great significance to all involved.

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Registered training

Build on your lived experience or on-the-job experience and receive a nationally recognised qualification.

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Customised training

Contact us to design a professional development solution for your workforce and organisation.

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Our members

Our members are community managed mental health organisations, large and small, local and NSW-wide service providers.

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Become a member

Join a strong network of community-based mental health organisations delivering better outcomes for people in New South Wales.

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Resources & Tools

Trauma-informed Care and Practice Organisational Toolkit (TICPOT)

A quality improvement audit and implementation resource for developing a trauma-informed organisational and practice culture.

There is a growing appreciation that trauma-informed care and practice principles are key to delivering the most contemporary best practice approach, across public and community-based services, and an increased demand for training, information and guidance to build capacity.

The Trauma-informed Care and Practice Organisational Toolkit (TICPOT) is a free public resource, to be used by any organisation wishing to improve its organisational and service delivery culture and practices.

Our Toolkit is delivered in two parts; Audit & Planning and Implementation & Evaluation. These two documents are free to download and can be used as workbooks or templates to guide organisational change.

How trauma-informed is your organisation?

Trauma is highly prevalent in human service settings. To be truly trauma-informed, organisations must be sensitive to the impacts of trauma and the potential of re-traumatisation. TICPOT is for organisations to review current practices and embed trauma-informed care and practice into all aspects of service delivery to ensure the highest quality care and support for people with lived experience of trauma.

What are trauma-informed principles?

Trauma-informed care and practice is a strengths-based framework that emphasises physical and psychological safety, creating opportunities for people with lived experience to rebuild a sense of control and empowerment. It supports services moving from a caretaker to a collaborator role, as well as providing a supportive environment for workers, reducing the risk of vicarious and secondary trauma.


The Trauma-informed Care and Practice Organisational Toolkit is a systematic approach to guiding organisational change, suitable for any human services organisation. The two-part toolkit is a roadmap to preparing for an audit, planning, implementation and evaluating outcomes as part of a quality improvement cycle. It includes resources and tools to build on existing trauma-informed practices, and incorporates updates based on learnings from users of the initial 2015 TICPOT resource, and the most contemporary research evidence.

How can TICPOT transform my organisation?

The process of becoming trauma-informed is reflective. It encourages organisational and professional growth. TICPOT can help identify areas for improvement and become a part of your continuous quality improvement. We hope this free resource will guide a process of reflection, assessment and change.

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“I love how utterly thorough the TICPOT Toolkit is!  There is not a single facet of the organisation that has been missed and the audit has highlighted the direction we need to move in, to become fully trauma informed.”

“We did it as a group and I found it helpful to get a collective picture of staff knowledge and differences in orientation experiences.”

“It highlighted gaps in current policy and different levels of awareness of policy within the group.”

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