The COVID-19 pandemic has accelerated digital transformation and led to a rapid uptake in the use of technology across all levels of service delivery, including the mental health sector. To support best practice in the digital delivery of mental health and community services, Mental Health Coordinating Council has developed the Digital Service Delivery Guide.
The Digital Service Delivery Guide is a new resource developed to assist leaders, managers and teams who deliver digital mental health and psychosocial support services, to keep people at the centre of safe, ethical and effective digital service delivery.
In the context of this Guide, a digital service is any mental health or human service including suicide prevention, alcohol and other drug program that uses technology to facilitate engagement and the delivery of care and support.
The service may be in the form of information, online individual or group sessions, treatment or a support service including peer-to-peer services that are delivered via phone, video conferencing, webchat, SMS or mobile health apps.
The Digital Service Delivery Guide provides best practice guidance for leaders, managers and teams who deliver mental health and psychosocial support services, on the issues and challenges of delivering digital services in a community-based setting.
Use the Guide to:
Join us in an upcoming Advocates & Allies webinar on ‘Working in the Digital Space’, 8 September 2022. Details will be released shortly.