Who We Are arrow

About the sector

The community managed mental health sector is a key provider of mental health services and supports to people in the community.

Read more

Annual Reports

Find detailed information on the work we do to support the community managed mental health sector.

Read more

News & Events arrow

Latest news

Catch up on all the latest news and stories from the community-based mental health sector.

Read more

Sector events

Discover a range of ways to connect and learn through our events, forums and talks.

Read more

Our Work arrow

Mental Health Rights Manual

An online guide to help explain your legal and human rights in the mental health and human services systems in New South Wales.

Read more

Recovery Oriented Language Guide

Words are important. The language we use and the stories we tell have great significance to all involved.

See the guide

Registered training

Build on your lived experience or on-the-job experience and receive a nationally recognised qualification.

Read more

Customised training

Contact us to design a professional development solution for your workforce and organisation.

Read more

Membership arrow

Our members

Our members are community managed mental health organisations, large and small, local and NSW-wide service providers.

Read more

Become a member

Join a strong network of community-based mental health organisations delivering better outcomes for people in New South Wales.

Read more


New language guide helps us find the right words, because words matter

As more people access mental health services due to the impact of the COVID-19 pandemic and compounding exposure to natural disasters, it is increasingly important that inclusive, safe and positive language around mental health is used in health and support settings.

To encourage the use of respectful and accepting language, Mental Health Coordinating Council has launched a new Recovery Oriented Language Guide for use in health services and support settings.

View the Recovery Oriented Language Guide

The wrong words can contribute to stigma and alienate people further, hampering their recovery and willingness to seek support.

Tips include saying someone ‘has been diagnosed with…’ rather than ‘is mentally ill’, not arguing with a person’s perception of events or feelings, but rather asking if they feel they have been listened to, turning statements like ‘they refused help’ around to ‘they prefer not to…’ and swapping out ‘they are anti-social’ for ‘they are working on finding motivation’.

The Guide includes sections on talking about suicide, diversity inclusive language, talking to young people and guides for interactions between clinicians.

This is the third, and most extensively updated edition of the Guide, first published in 2013.

Skip to content