Getting Help with Mental Health Matters

Where can I get help?

If you are looking for more information on services for you or someone you care for, a full list of our members and their services is available here.

Who should I contact?

The following services are available for you to contact if you are concerned about your own, or someone else's, mental health. 

In an Emergency
In an emergency situation where a person is in immediate danger or at risk of harm, ring Emergency Services (000) 

Counselling and support

Lifeline - (national 24/7) - P: 13 11 14 - Contact lifeline if you are feeling low, depressed or suicidal, or worried about a friend or family member and need imediate help.

Suicide Call Back Service - (national 24/7) P: 1300 659 467

1800 RESPECT- (naitonal 24/7) P:1800 737 732 

Kids helpline - (national 24/6) Kids Help Line (KHL) is a free helpline for children and young people aged 5 to 18. Phone counselling is available 24 hours a day, 7 days a week. If you're not sure about talking to someone on the phone, or can't get to a phone, you can use web counselling or email for less urgent contact.

Aboriginal Counselling Services (ACS) - is a non-government organisation that provides crisis intervention and therapeutic counselling for families, individuals and communities within New South Wales. The ACS supports and assists Aboriginal people in dealing with issues such as grief and loss, alcohol and other drug use, gambling, financial hardship, family violence, sexual abuse and self-harm. The ACS aims to provide services that are sensitive and culturally appropriate. Aboriginal Counselling Services M: 0410 539 905 E:

Men's Referral Service - P:1300 766 491  takes calls from Australian men dealing with family and domestic violence matters. If your behaviour has brought you into contact with the police or courts and you’re facing issues such as an intervention order, behaviour change, anger management or access and custody, then it’s time you gave us a call.

Mensline - T: 1300 78 9978 - Mensline Australia is the national telephone support, information and referral service for men with family and relationship concerns.

Gay, Lesbian, Bisexual, Transgender Telephone Counselling & Information Line - T:1800 18 4527 Operates 7 days a week - from 5.30pm to 10.30pm
In the Sydney Metropolitan Area, or from Outside NSW, T: (02) 8594 - 9596
Outside Sydney Areas T: 1800 - 18 - GLCS (1800 - 18 - 4527)

Salvo Army Hope for Life - T: 1300 467 354 

Telephone Information and Online Resources

Black Dog Institute

beyondblue - 1300 22 4636
Information and resources about depression.

Domestic Violence

Domestic violence Line - T: 1800 656 463 - 24 hours, 7 days per week telephone service for people affected by domestic violence.

Rape Crisis Centre/Sexual Assault Hotline - 02 9819 6565 or 1800 424 017

Referral and information about seeking accomodation - DV Line (in NSW 24/7) on 1800656463

Link2home - (in NSW 24/7) on 1800 152 152

RSPCA Safe Pets Program - T:02 9770 7555 The RSPCA Safe Beds for Pets program provides temporary housing for pets who are seeking refuge from domestic violence

Mental Health Advocacy Service - T:02 9745 4277 The Mental Health Adovcacy Service (MHAS) is a statewide specialist service of Legal Aid NSW. It provides free legal information, advice and assistance about mental health law.

LawAcess NSW (Mon-Fri, 9am-5pm) on 1300 888 529

Domestic Violence Legal Advice Line on 1800 810 784

Wirringba Baiya Aboriginal Women's Legal Service - M-F, 9am - 5pm (women, children & youth assisting victims of violence) 1800 686 587

Indigenous Women's Legal Contact Line: 1800 639 784

Women's Legal Contact Line: 1800 801 501

Information and Directory of Service 

Mental Health Association NSW - Mental Health Helpline - P: 1300 794 991Provides a free, anonymous helpline via phone and email, operating weekdays. A range of information is also available to the public on other services that can directly impact mental health for individuals or their families.

The Mental Health Association NSW has an online directory of services in NSW - The WayAhead Directory contains up-to-date information on over 5300 mental health and welfare related services across NSW. For the past 20 years, the directory was distributed in books and CDs to workers across the NSW mental health sector. It is now online at, and is free to access.

You can also access the WayAhead Directory to find services in your local area by calling one of our Information Phone Services.

The Australian Indigenous HealthInfoNet is an innovative Internet resource that aims to inform practice and policy in Aboriginal and Torres Strait Islander health by making research and other knowledge readily accessible. In this way, it contributes to 'closing the gap' in health between Aboriginal and Torres Strait Islander people and other Australians. T:(08) 9370 6336 E:

SANE Australia Helpline - P:1800 18 SANE (7263)

SANE Helpline provides information about symptoms, treatments, medications, where to go for support and help for carers. Easy to read pamphlets and other information are also sent out on request. The Helpline call centre is available Monday to Friday 9:00am to 5:00pm EST. 

The Abuse and Neglect Hotline - P:1800 880 052

A national referral service for anyone wanting to report claims of abuse and neglect against people with a disability in any government-run or government-funded disability service. The Hotline is available daily from 8am to 8pm.

Vietnam Veterans Counselling Service - P: 1800 011 046

After hours telephone crisis counselling for veterans and their families. T: 1800 011 046 - VVCS provides FREE and CONFIDENTIAL, nation-wide counselling and support for war and service-related mental health conditions, such as Posttraumatic Stress Disorder (PTSD), anxiety, depression, sleep disturbance and anger. Support is also available to all veterans, eligible ADF members, and their dependent families, offering support for relationship and family matters that can arise due to the unique nature of military service.

Support for families and carers:

ARAFMI NSW - P: (02)9332 0700 NSW country areas call Toll Free P: 1800 655 198

ARAFMI provides support and advocacy for families and friends with mental illness or disorder. The Information, Support & Referral Line is available during business hours.
Sydney: (02) 9332 9799 NSW country areas: Toll Free 1800 655 198

Carers NSW - P: 1800 242 636
For carer information, support and counselling. Free landline calls, paid from mobiles. For carer information, support and counselling contact Carers NSW between 9am to 5pm

For carers wanting emergency respite call 1800 052 222

Diversity other cultures and languages

Transcultural Mental Health Centre - works with people from Culturally and Linguistically (CALD) Diverse Communities, health professionals and partner organisations across NSW to support good mental health.Information and Clincial Consultation and Assessment Service

Free call 1800 847 911 or (02) 9912 3851 - Mon - Fri 8am-5pm.

Information and Clinical Consultation and Assessment Service
Free call 1800 648 911 or (02) 9912 3851 - Mon - Friday 8am - 5pm

Mental Health in Multicultural Australia - The MHiMA project is funded by the Australian Government, Department of Health, to provide a national focal point for advice and support to providers and governments on mental health and suicide prevention for people from Culturally and Linguistically Diverse (CALD) backgrounds. Phone: (02) 6285 3100

Multilingual Health Information -

Multicultural Mental Health Australia has translated fact sheets in 21 languages.

24hr Assistance

The Mental Health Line is a 24-hour telephone service operating seven days a week across NSW and can help you locate other services in your area.



Related topics