Do No Harm - for organisations

Professional Development Series


Sharing & hearing stories safely within your organisational framework

Stories are all around us. They are what move and inspire us. They are how we relate to our self and others. Sharing our story and making meaning of our life experiences is often an important part of mental health recovery.

Some people's stories may be difficult and painful to tell. They may include details about heartfelt or distressing incidents; the sharing of which may be traumatic, damaging or overwhelming for both the storyteller and listener. How would you manage the safe sharing of stories within the workplace?

  • „„ How do you best respond to stories of lived experience?
  • „„ How can you assist service users to share their story more safely?
  • „„ How do you manage disclosure within a work environment?

Do No Harm is a story-telling framework informed by Direct Positive Contact; a method of reducing stigma around mental health, illness and distress. Research has shown that safe story-telling can increase help-seeking and enhance group connectedness.

Who is this for?

For Organisations is ideal for workers across mental health, AOD, community services, HR, managers and executive staff.

Entry Requirements

There are no specific entry requirements for this course.

What others have said about this course

The Do No Harm framework developed by MIEACT is a best practice approach for communicating mental health issues in any setting. Carers ACT values the Do No Harm principles, and they inform the ways in which we communicate with the mental health sector – through our monthly E-Bulletin and social media, and at mental health forums. Do No Harm gives everyone confidence to talk about mental illness in a safe way while at the same time promoting mental health education and stigma reduction.

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Face-to-face Workshops

This qualification requires attendance at 1 full-day face-to-face training session.*

Statement of Participation

A statement of participation will be granted upon satisfactory attendance of the required training sessions.

*Subject to change. Training requirements will be confirmed upon enrollment

Key Learnings

  • Evaluate and understand the risks of unsafe story sharing: triggers, context and purpose
  • „„Discover the power of story-telling and how it can benefit others
  • „„Ensure the story's message is not lost in pain, trauma or grief
  • „„Train your representatives/ workforce to share stories safely„„
  • Develop rules for gatherings that include respectful and inclusive language – a respectful place is a safe place

Units of Competency

This course has no accredited units of competency.

  • Megan Munro
  • Ray Simpson
  • Sam Davidson-Fuller